QUARANTINE PROTOCOL

Gingerbread Hotel Quarantine Protocol

We thank you for choosing the Gingerbread Hotel, here on Bequia, to ride out your Quarantine time. We well understand that it is a difficult time for all right now, traveling and otherwise, and we greatly appreciate your cooperation during your stay with us. The protocol we have in place is necessary to protect you, the Guest, our staff, our other guests(who may or may not be in quarantine), and our small, but lovely, community of Bequia. We realize that it is not from you, the visitor, that we need protecting, but from the potential viral hitch-hiker that, may have latched onto you during your journey. Keep in mind, it is just a few days, and you will soon be free to enjoy one of the most peaceful and beautiful places in the whole world.

For the latest protocol in St.Vincent and the Grenadines, see the official Government website:

http://health.gov.vc/health/index.php/covid-19-protocols-documents

When Booking

All communications should come through the address: info@gingerbreadhotel.com
When booking at Gingerbread Hotel, Guests are required to supply the Hotel with their itinerary, including point of origin, date(s) of travel, connecting flights' locations, airline names, and flight numbers.
At the time of booking, Guests will be expected to pay for the full number* of days of mandatory quarantine in advance. Once payment has been made, an invoice proving the same will be emailed to the Guest. Each Guest's credit card information will be kept on file to cover any charges during the guest's stay.

A copy of the Guest's passport should be emailed to Gingerbread to have on file before the Guest's arrival so no documents need to change hands.
Guests must notify the hotel at the time of booking(or as soon as possible thereafter)of their expected arrival time on Bequia to ensure that a staff member is available to meet the guest upon arrival on Gingerbread property.
It will be necessary for the guest to have the Whatsapp application on their mobile to facilitate communication freely and easily with designated staff members about needs/concerns/questions, while at the Gingerbread Hotel.

Please include the Whatsapp phone number in the information given at the time of booking.
Guests may pre-order groceries/items by emailing a shopping list no less than 36-48 hours before the arrival time.

*The number of days in quarantine will be determined by the country of origin and itinerary

During your stay

In each room there is a folder which will contain the Contact Numbers(including the Whatsapp number) of designated staff members who can assist guests with their needs while at Gingerbread, including, but not limited to:

-Bringing clean towels/linen and picking up used ones

-Replacing room amenities(soaps, shampoos,coffee,tea,etc)

-Picking up and disposing of garbage, and replacing with a fresh bag

-Ordering and delivering of takeaway meals

(Shopping and Takeaway meals can be purchased using Visa or Mastercard)

If the guest does use one of our designated staff members to purchase and/or deliver groceries or takeaway meals from a restaurant there will be a delivery charge added to the guest's account
If the guest would like to give a personal tip to a staff member, please do so via a Whatsapp text to (784)5334810. Be sure to include the staff member's name, the amount of tip, and in what currency(USD or XCD); the staff member will receive remuneration through the Office, and the amount will go on the Guest's account.

If the guest has a Local contact in place to pick up meals or do shopping for them, that Contact must arrange to come to the Reception Office at Gingerbread to drop off the Guest's supplies during Office hours, or if outside of Office hours, arrange ahead of time for a staff member to be on hand. The staff member will deliver the goods to a table located near the guest's door.No one outside of the Hotel staff or Health Care personnel is to go to the guest's door.
No money is to change hands between the Guest and anyone else. If the Contact is to be reimbursed for the goods, a receipt or receipts must be presented to the staff member. Any such cash reimbursement will be done during Office hours. The Guest's account will be charged the receipted amount plus the transaction fee.
Once in their designated room, the Guest MUST remain in the room for the entire period of quarantine. Each room has a large, comfortable terrace that the guest may make use of during the daytime for some fresh air, natural light, dining al fresco, and a great view of the Admiralty Bay. During the night and/or when the A/C is in use, the terrace doors should be closed and latched securely.

Nearing the end of the quarantine

At a designated time during the Guest's quarantine, they will be visited by the local Health Care Personnel, who will administer the next scheduled COVID -19 Test,(which hopefully will come back negative). Once the guest has been notified of a negative test result, the Guest should immediately communicate with a designated staff member, who will then make a call to confirm the said results. Once confirmation has come that the test is, indeed, negative, the Guest will be able to go on to the next phase of their trip, according to the protocol in place at the time.

Gingerbread Hotel Quarantine Protocol

When Booking

At Check-In

During your stay

Nearing the end of the quarantine